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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zulay Stores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.zulaystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
15 reviews
100% of buyers enjoyed this product!
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Re cute and good quality
Very happy, i don't take 20 days your Arrival would buy from this store again
Took a little long to receive, but am happy I got them!
The goods were delivered in about a month, counting from the date of purchase. Of the pros i want to note a strong metal frame. Another plus-comes with a cloth for cleaning lenses and a storage bag. Well, of course the price for glasses with a metal frame is very low, which is also a clear plus. But not without minuses. The frame is a little curve: a slightly curved partition (bridge) and dushki, but i think it can be adjusted with home tools. Also slightly strained eyes when wearing, but it is more likely because of the unusual eye color (i ordered with red lenses). I think they are not very good for permanent everyday long-term use. And the glasses themselves look beautiful, the difference from the image did not notice. In general, the purchase is satisfied.
Nice same as the picture
Very narrow, like a child. Curves of the arms and sit also crooked.
Thank You
Like it very much
Not yet but I will
Glasses are excellent, the quality is good, all friends liked, walked about a month
Shipment took a long time, but the item is perfect.
Slightly narrow, too tight tightened arms. This is the only negative
Look very cool. But eyes hurt
Perfect, they're beautiful
Everything works fine! Quality good came quickly, i will take more